Return & Refund Policy

At UUMA SALES, we aim to provide you with the best quality products and a smooth shopping experience. If you are not satisfied with your purchase, please review our return & refund policy below:

1. Eligibility for Returns

• Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
• Products must be unused, unworn, and in original packaging with all tags, box, and accessories included.
• Returns must be requested within 2 days (48 hours) of delivery.

2. Non-Returnable Items

• Products damaged due to customer mishandling.
• Products without original packaging, box, or tags.
• Items purchased on clearance or final sale.
• Personal use items (like innerwear, socks, hygiene-related products) due to safety reasons.

3. Return Process

• To initiate a return, please contact us at contact@uumasales.com or call +91 9909030600 with your order ID and reason for return.
• Our team will review your request and guide you through the process.
• Customers must ship the product back safely; return shipping charges may apply unless the product is defective/incorrect.

4. Refunds

• Once the returned product is inspected and approved, a refund will be initiated within 7–10 business days to your original payment method.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.
• Shipping charges, COD fees, and extra packaging charges (if any) are non-refundable.

5. Exchanges

• Exchanges are subject to product availability.
• If the requested size/design is unavailable, a refund will be issued as per the above policy.

6. Contact Us

For any return or refund queries, please reach out:

📧 Email: contact@uumasales.com
📞 Phone: +91 9909030600